Key information:
Return process
No matter the reason, you have 30 days from the day you received them to return them. After that you won't be eligible for return anymore. To be eligible for a return, items must be unwashed, unworn and in the same condition as when you received them together with the original packaging. To start the return process, please email us at info@iconastreetwear.com and we will assist you with the return process. Make sure you pack the items carefully and send them to us using a reliable courier. You are responsible for all return shipping charges. But don't worry, we don't charge restocking fees.
Refunds
Once your return has been processed, you will automatically receive a full refund within 7 days to the same payment method you used when you ordered the item. If it takes any longer, please contact us and we will find out where the issue is.
Exchanges
Are you not completely satisfied with an item and would like to exchange it? Sure, no problem. Contact us at info@iconastreetwear.com and let us know which items you would like to exchange and the reason. We will do our best to get you what you really want. Just bear in mind that you only have 30 days from the day you received the item to exchange it.
Cancellations
If you wish to cancel your order, you must do so before your order is processed. Orders that have already been processed or shipped cannot be cancelled. To cancel the order, just send us an email to info@iconastreetwear.com.
Damages or Incorrect Orders
If you have received an incorrect or damaged order please take photos and send them to our email info@iconastreetwear.com along with your order number. We will solve the problem as soon as possible. We are very sorry when this happens.
Business information:
Icona Streetwear is operated by AI Clothing, a company based in Australia
ABN: 31 465 179 206
Address:
1A Church St, East Branxton, NSW 2335
Business hours: Mon-Fri: 09:30 AM - 6:00 PM AEST